Billing

Our aim is to make your payments as easy and understandable as possible.

Here are the basics:

• Annual Fees for each week that you own are paid to Concord Servicing Corporation - our US-based billing service.

• Approximately seven (7) months prior to your week(s), you will receive an invoice from Concord. This invoice will contain a unique Concord account number that you will use to make all payments on your account.

• If you own Fixed Weeks, your booking at The Crane is automatically confirmed once your Annual Fee is paid. Your fees must be paid on time to ensure that your reservation is not cancelled for non-payment.

• Your invoice will be mailed to the address that we have on file. As such, it is important that you notify us of any changes of address. Or, opt to have your statements emailed to you by signing up for Concord’s e-statement service.

• There are no Annual Fees billed or due when weeks are deposited in The Crane’s Rental Pool Programme.